Privacy Policy

Last Updated: 5/30/2026

At GlossFlow AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered booking automation service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Business name and details
  • Payment information (processed securely through Stripe)
  • Communication preferences and consent records

Automatically Collected Information

When you use our service, we may automatically collect:

  • Call and message logs related to our service
  • Usage data and analytics
  • Device and browser information
  • IP address and location data

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI booking automation service
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Send marketing communications (with your consent)
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraud

SMS/Text Messaging Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number and consenting to receive text messages:

  • You agree to receive automated marketing and service messages from GlossFlow AI
  • Consent is not a condition of purchase
  • Message frequency varies based on your usage and preferences
  • Message and data rates may apply based on your carrier plan
  • You can opt-out at any time by replying STOP to any message
  • Reply HELP for assistance

We comply with all A2P 10DLC regulations and Telephone Consumer Protection Act (TCPA) requirements. Your phone number will only be used for the purposes you've explicitly consented to.

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, data analysis, hosting)
  • Legal Requirements: When required by law or to protect rights, property, or safety
  • Business Transfers: In connection with any merger, sale, or transfer of assets
  • With Your Consent: When you've given us explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Opt-out of marketing communications (reply STOP to text messages)
  • Data Portability: Request a copy of your data in a portable format

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[Legal Business Name]

[Physical Business Address]

[City, State ZIP]

Email: privacy@glossflow.ai

Phone: [Business Phone Number]

Terms of Service (Summary)

By using GlossFlow AI's services, you agree to:

  • Provide accurate and complete information
  • Use the service in compliance with all applicable laws
  • Not misuse or attempt to compromise our service
  • Pay all fees associated with your subscription
  • Accept that service availability is subject to our standard SLA
  • Understand that we may terminate service for violations of these terms